Ensure that your item is eligible for return by contacting our Customer Service team at hello@planetpet.com.au or calling 0490 720 856 before returning a parcel. Our live chat is also another option.
Make sure you include a copy of your electronic invoice and a description of the problem or reason for return with your item when returning it. If a fault is suspected, details are needed.
If you are legally entitled to return the goods, we will take care of returning them at your expense. Planet Pet's Customer Service team will email you a return label in these rare circumstances, which can be attached to the outside of the parcel where it can be seen.
You will be responsible for shipping costs, express postage, or other costs such as shipping packaging, postage, etc.
We will pay back all refunds once our team has received the items.
Please return your parcel to the following address:
Planet Pet Online Store
1/30 Chancellor Village Blvd, 4556, QLD.
Contact our Planet Pet Customer Service team following the above steps.
In 14 days from the date of purchase, you can return any product for a full refund or exchange. Returns must be in new and saleable condition, accompanied with proof of purchase receipt and the original packaging it arrived in.
In accordance with Australian Consumer Law, we are committed to honouring our obligations. If there is a significant problem with the product, you can get a refund or a replacement.
In this case, the product:
If the item drops in value, you can choose to keep it, and we will compensate you for the loss. A refund or replacement will be offered if the problem is not severe within a reasonable time frame.
Please keep your proof of purchase (e.g. your receipt).
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